Refund policy

Return & Refund Policy

Last updated: September 6, 2026

We want you to love what you ordered. If something isn't right, here's how returns work.

The short version

  • 30 days to return most items from the date of delivery

  • Items must be unworn, unused, and in original packaging with tags attached

  • Costumes and worn apparel must still have all tags and hygiene seals intact

  • Orders placed after October 24 are not guaranteed to arrive before Halloween, and late arrival is not eligible for a refund of shipping costs (see below)

  • Refunds are issued to your original payment method within 5–10 business days of us receiving your return

Halloween timing — please read before ordering

Halloween is a fixed date, and carrier networks get overwhelmed in late October.

Our order-by date for Halloween delivery is October 24, 2026 (standard shipping, contiguous US).

If you place an order on or after October 25:

  • We cannot guarantee your order will arrive before October 31

  • Your order is still fully returnable under our standard 30-day policy once it arrives

  • However, shipping charges are non-refundable if the only issue is that the item arrived after Halloween

  • Expedited shipping upgrades are non-refundable once the order has shipped

We are not able to offer refunds or credits for delays caused by the carrier, severe weather, incorrect addresses provided at checkout, or failed delivery attempts.

If Halloween timing is critical to your order, please select expedited shipping and order as early as possible.

What can be returned

Most items are returnable within 30 days of delivery if they are:

  • Unworn and unused

  • In original packaging

  • With all tags, seals, and included accessories attached

  • Free of pet hair, makeup, fake blood, smoke odor, or damage

Costumes and apparel

Costumes may be tried on, but not worn to an event. Items returned with makeup transfer, deodorant marks, damage, odor, or missing tags will be refused and returned to you at your expense.

Electrical and animatronic items

Fog machines, projectors, animatronics, and lighting may be returned if unused and in original packaging. If the item is defective, see Damaged or defective items below.

What cannot be returned

For safety and hygiene reasons, the following are final sale:

  • Opened cosmetics, face paint, special effects makeup, and adhesives

  • Wigs, facial hair, and hairpieces once the packaging is opened

  • Contact lenses and any item worn on or near the eye

  • Teeth, fangs, dentures, and mouthpieces

  • Tights, stockings, bodysuits, and undergarments once opened

  • Fog fluid and other consumable liquids once opened

  • Opened food and candy

  • Gift cards

  • Items marked Final Sale or Clearance on the product page

  • Items returned more than 30 days after delivery

Post-Halloween returns

Seasonal demand ends on October 31. To keep this fair for everyone:

  • Orders delivered on or before October 31 follow the standard 30-day window

  • Items delivered in the final week of October must be postmarked for return by November 14, 2026

  • Returns postmarked after November 14 may be issued as store credit rather than a refund to your original payment method

This applies to seasonal décor and costumes. Multi-season items such as lighting, blankets, and home décor follow the standard 30-day policy.

Damaged or defective items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we'll make it right at no cost to you.

Please include:

  • Your order number

  • Photos of the item and the damage

  • Photos of the outer shipping box if it was damaged in transit

We'll send a replacement or issue a full refund including shipping, whichever you prefer. You will not be charged a return shipping fee for damaged or defective goods.

How to start a return

  1. Email support@everythinghalloween.com with your order number and the item(s) you'd like to return

  2. We'll reply within 24 hours with a return authorization and instructions

  3. Pack the item securely in its original packaging

  4. Ship it back using the label or address we provide

Please do not send items back without contacting us first. Unauthorized returns may not be processed.

Return shipping costs

Reason for return Who pays return shipping
Damaged, defective, or wrong item sent We do
Changed your mind / no longer needed You do
Wrong size ordered You do
Arrived after Halloween You do

Original shipping charges are non-refundable except where the return is due to our error.

Exchanges

We don't process direct exchanges. If you need a different size, color, or item, return the original for a refund and place a new order. During October we recommend placing the new order immediately so you don't miss the delivery cutoff.

Refund timing

Once we receive and inspect your return, we'll email you to confirm.

  • Approved refunds are issued to your original payment method

  • Processing takes 5–10 business days on our end

  • Your bank or card issuer may take an additional 3–5 business days to post the credit

If more than 15 business days have passed since we confirmed your refund, please contact us.

Order cancellations

We move fast during Halloween season. To cancel an order:

  • Contact us within 2 hours of placing it and we'll cancel at no charge

  • After 2 hours, your order may already be in fulfillment and cannot be cancelled

  • Once shipped, the order falls under the standard return policy above

Questions

Email: support@everythinghalloween.com
Response time: Within 24 hours, 7 days a week during October

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